Frequently Asked Questions

1. What services does Bima Rahisi insurance agency provide?

We provide insurance and investment solutions through our online platforms.


2. How can I request a quote for insurance coverage?

You can dial *409# and follow easy steps or Send the word ‘HI’ to WhatsApp no. 0700164898


3. What insurance companies do you work with?

Old Mutual, APA, Jubilee, ICEA Lion Group, Trident, Sanlam etc,


4. Do you offer multiple types of insurance?

Yes, we offer all classes of General Insurance, Life products.



5. What sets Bima Rahisi Insurance apart from others?

We are fast and have made it easy to access insurance services in Kenya.


6. Can I schedule an appointment to meet with Bima Rahisi in person or over the phone?

Yes, you can get in touch with us on 0703065065 for the meeting scheduling.


7. How can I contact Bima Rahisi for customer support?

You can get in touch on 0703065065


8. How can I renew my insurance policy?

We will share with you the renewal notice 2 months prior detailing the renewal terms and premium payable.

1. What do I need to purchase a car insurance?

You will need a copy of the logbook, ID and the valuation report.


2. Can you help me find the best coverage for my specific car model?

Yes, we advise clients on the best insurance with benefits that suits their car types.


3. What types of car insurance coverage do you recommend?

We recommend a comprehensive cover which has far superior benefits.


4. What does Third Party Insurance cover?

It covers material damage and third party injuries.


5. What does Comprehensive Insurance cover?

It covers repairs to the vehicle during accident, third party material damage and injuries.


6. What is the process after an accident?

Report the matter to the police so that you can be issued with a police abstract, notify Bima Rahisi that you have been involved in an accident.

1. What does a standard home owner’s insurance policy cover?

It provides coverage to repair or replace your house and its contents after damage caused by fire, smoke, theft, vandalism, lightning, wind or hail.


2. Do you offer coverage for specific items like jewelry, art, or electronics?

We do, under the all risks cover section.


3. How can I lower my home insurance premium without compromising coverage?

By enhancing security measures, like installing alarms, putting electric fence, CCTV cameras at the premises.

1. What health insurance plans do you offer?

Juniors, Seniors covers, Standard option(Adults), family cover , international cover and group cover .


2. How does the claims process work for health insurance?

One can use the card for credit services on Outpatient visits, Pre authorization or reimbursement for hospitalization services.


3. Do you provide assistance with understanding health insurance terminology and benefits?

We provide the policy documents which shows the scope of cover, benefits structure and insurance terminologies that one might come across.


4. What does health insurance cover?

It covers for hospitalization, Outpatient visits, dental, optical and maternity.


5. Do I get to choose my healthcare provider with Bima Rahisi insurance plan?

Once you come on board we share with you a list of panel providers to use.


1. What types of life insurance policies are available, and which one is suitable for me?

We offer Education policies, Investment policies, Pension Schemes, Group Last Expense, Group Life Covers etc.,


2. How is the coverage amount determined in a life insurance policy?

Coverage amount is determined by the period of cover ,Product selected, age of the applicant.


3. Can I review and update my life insurance policy as my needs change over time?

Yes, one can review the life cover any time as per the need.

1. What is Personal Accident Insurance, and why do I need it?

It’s a cover that insures you incase of death, permanent total disablement and medical expenses arising from an accident. Having it gives peace of mind when one has exhausted other medical insurance covers.


2. What does Personal Accident Insurance cover in the event of an accident?

It covers for expenses to cater for death, permanent total disablement, and medical.


3. Does Personal Accident Insurance provide coverage for accidents that occur outside of my home country?

No the cover is per the territorial limits indicated on the policy document.


4. Are accidents related to high-risk activities covered under Personal Accident Insurance?

No they are not covered.


5. What is the maximum coverage limit for Personal Accident Insurance?

Its 10,000,000 limit of liability.


6. Are pre-existing medical conditions covered under Personal Accident Insurance?

No, it covers only accidental causes.


7. Is there an age limit for purchasing Personal Accident Insurance?

Yes, It covers upto 65 years.


8. How long does it take to process a claim for Personal Accident Insurance?

Approximately 48hrs on receipt of the full claim documentation.


9. Can I add family members to my Personal Accident Insurance policy?

No, every member takes their Personal accident cover.


10. Are there any exclusions I should be aware of in Personal Accident Insurance policies?

Yes, like participating in risky activities like skating, Skiing, Deep sea diving, intentional injury.

1. What is an internship insurance cover?

It insures you incase of death, permanent total disablement and medical expenses arising from an accident during internship period.


2. What are the requirements to get an internship cover?

You require copy of student ID, dully filled proposal form and know the duration of the internship.


3. How long is the cover for?

It covers the duration of the internship.

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